Privacy Policy

Last Updated: February 11, 2025

This Privacy Policy describes how BITBA Network LLC (DBA BITBA Network) (“we,” “us,” or “our”) collects, uses, and protects your information when you use our services, including visiting our website (bitba.com) or providing consent for SMS communications. This policy outlines your privacy rights and how applicable laws, including the Texas Business and Commerce Code, the California Consumer Privacy Act (CCPA), and the Telephone Consumer Protection Act (TCPA), protect you.

By using our services or providing your phone number for SMS communications, you agree to the collection and use of your data in accordance with this Privacy Policy.

We do not sell, rent, or share SMS opt-in data or phone numbers with third parties under any circumstances.

1. Interpretation and Definitions

This section defines terms such as "Account," "Affiliate," "Cookies," "Personal Data," "Service," and "You," as detailed in the original Privacy Policy.

2. Collecting and Using Your Personal Data

2.1 Types of Data Collected

2.1.1 Personal Data

We may ask you to provide the following:

Full name
Email address
Phone number
Address, State, ZIP/Postal code, City

SMS Communications

When you provide your phone number through our website, verbally, or by submitting an opt-in form, you consent to receive SMS messages from BITBA Network LLC. These may include transactional messages (e.g., service confirmations, appointment reminders) and promotional messages, as described in our SMS Policy.

2.1.2 Usage Data

Automatically collected information includes:

IP address
Browser type and version
Pages visited
Time spent on pages

3. Use of Your Personal Data

We collect and use your Personal Data for the following purposes:

To provide and maintain our services.
To contact you via SMS messages for service updates, appointment reminders, and promotional offers (with your explicit consent).
To manage your account.
To comply with federal and Texas privacy laws and other legal obligations.

4. Collection and Use of Phone Numbers for SMS Communication

How We Collect Phone Numbers

Website Forms: Users may provide their phone number through opt-in checkboxes on registration, request, or contact forms. These checkboxes are unchecked by default, ensuring explicit consent.
Verbal or Written Consent: Consent may be collected during interactions, provided it is recorded.

How Phone Numbers Are Used

For transactional SMS messages (e.g., service confirmations, appointment reminders).
For promotional SMS messages (e.g., special offers, new service updates), but only if explicitly opted in.

5. Privacy and Security

We prioritize the security of your Personal Data. Specifically:

Phone numbers and associated data are stored securely in our customer management system.
Your information is not shared or sold to third parties for marketing purposes without your explicit consent.

6. Opt-Out and SMS Communications

Opt-Out Instructions

You can stop receiving SMS messages at any time by replying STOP to any SMS. Upon opting out:

You will receive a confirmation message indicating you have been unsubscribed.
You will no longer receive SMS communications, except required transactional messages (e.g., legal notifications).

HELP Instructions

Reply HELP to any SMS to receive contact details for support. Alternatively, you can contact us directly via:

Email: privacy@bitba.com
Phone: (832) 872-2080
Website: bitba.com

7. Sharing Your Personal Data

We may share your data in the following cases:

With Service Providers: For SMS delivery, data storage, or technical support.
For Legal Compliance: If required to comply with federal or Texas state laws.

8. Retention of Your Personal Data

Phone numbers and other Personal Data will be retained for as long as necessary for the purposes described in this Privacy Policy, or as required to comply with legal obligations.

9. Rights and Choices

You have the right to:

Access the information we collect about you.
Request deletion of your data.
Opt out of SMS communications at any time.

To exercise these rights, contact us at privacy@bitba.com.

10. Compliance with Regulations

BITBA Network LLC adheres to the following privacy regulations:

Telephone Consumer Protection Act (TCPA)
Federal Communications Commission (FCC) rules
California Consumer Privacy Act (CCPA)
Texas Business and Commerce Code – Electronic Communications Protection Act
Carrier SMS policies

11. Updates to this Privacy Policy

We reserve the right to update this Privacy Policy. Updates will be posted on our website, and the "Last Updated" date will be revised accordingly.

12. Contact Us

For questions or concerns regarding this Privacy Policy or your data, please contact us:

Email: privacy@bitba.com
Phone: (832) 872-2080
Address: 2802 Timmons Ln Unit 27161, Houston, TX 77227-0163